FAQ
Airport transfer, charter and travel service FAQ.
Answers about pickup, delays, luggage, child seats, payments, charters, kimono reservation assistance, restaurant reservation assistance and Kansai travel.
How do airport pickups work?
Send your flight number, arrival time and destination. We confirm meeting details before pickup.
What happens if my flight is delayed?
Please share your flight number. We monitor timing when possible and adjust pickup within reasonable limits.
Can I request a child seat?
Yes, please request in advance with child age and number of seats needed. Availability must be confirmed.
How many suitcases can I bring?
Capacity depends on vehicle, passengers and suitcase size. Tell us the luggage count before booking.
Which vehicle is best for families?
Toyota Alphard is comfortable for small families. Toyota Hiace is better for groups or more luggage.
Do you provide KIX Airport Transfer?
Yes, we provide Kansai Airport transfer to Osaka, Kyoto, Nara, Kobe and other Kansai areas.
Do you provide Itami Airport Transfer?
Yes, we provide ITM airport pickup and drop-off service.
Can I book KIX to Kyoto private transfer?
Yes, KIX to Kyoto private transfer is one of our common routes.
Do you provide Osaka private charter?
Yes, Osaka 10-hour charter service is available.
Do you provide Kyoto sightseeing charter?
Yes, Kyoto private charter can be arranged for temples, Arashiyama, Gion and custom routes.
Can you arrange Universal Studios Japan transfer?
Yes, private transfer to USJ can be arranged from hotels or airports.
Can I pay by card?
Payment options should be confirmed with Rydo Japan before booking.
Are tolls and parking included?
Base prices may not include tolls, parking, late-night service or extra waiting time.
What is the cancellation policy?
Cancellation depends on timing and driver assignment. Please contact us as early as possible.
Can travel agencies work with Rydo Japan?
Yes, we support travel agencies and group arrangements.
Can I book by WhatsApp?
Yes, WhatsApp is available for quick inquiries.
Can I contact you by WeChat?
Yes, WeChat contact is available using the QR code on the website.
Do you operate a kimono rental shop?
No, Rydo Japan provides kimono reservation assistance only. Rental service is provided by third-party shops.
Can you help reserve kimono rental in Kyoto?
Yes, we can help request reservations in Kyoto Gion, Kiyomizu and Arashiyama.
Can you help with restaurant reservations?
We can provide restaurant reservation assistance only. Restaurant service is provided by third-party restaurants.
Do you provide golf transfer?
Yes, private golf transfer can be arranged.
Do you provide cruise port transfer?
Yes, Osaka and Kobe cruise port transfers can be arranged.
Can you help with luggage delivery?
We can help explain third-party luggage delivery options and provide transfer service for luggage-heavy travel.
Is Rydo Japan a legal transport company?
Rydo Japan is positioned as a licensed green plate private transfer and charter company in Osaka.
Can I choose the driver?
Driver assignment depends on schedule and availability.
Can I add extra stops?
Extra stops may be possible depending on route and timing. Please request in advance.
Can you pick up from a hotel?
Yes, hotel pickup is available for many routes.
Can you pick up from a ryokan?
Yes, ryokan pickup can be arranged if vehicle access is possible.
Can I book a one-way transfer?
Yes, one-way transfer is available.
Can I book a round trip?
Yes, send both routes and preferred times for confirmation.
Do you support English?
Yes, English communication support is available.
Do you support Chinese?
Yes, Chinese communication support is available.
Can I book for elderly guests?
Yes, private transfer is often suitable for elderly guests. Please mention mobility needs.
Can I book for children?
Yes, please share child ages and seat requirements.
What areas do you serve?
Main service areas include Osaka, Kyoto, Nara, Kobe, KIX and ITM.
Can you wait during sightseeing?
Charter service can include waiting time within the reserved hours.
Can you recommend an itinerary?
We can help with route planning, but final sightseeing choices are up to the guest.
Can I change pickup time?
Changes are possible when schedule allows. Contact us as early as possible.
Can you handle large groups?
Toyota Hiace is available for groups; larger arrangements require confirmation.
How do I book?
Use the booking form, WhatsApp, WeChat or email and send route, date, time, passengers and luggage.